Privacy Policy

Last Updated: December 10, 2025

Szilkatours s. r. o. ("we", "us", or "our") operates the website louvretickets-eguide.com. We are committed to protecting your personal data and your privacy in compliance with the EU's General Data Protection Regulation (GDPR) and other relevant European laws. This Privacy Policy explains how we collect, use, and process your information.

1. Data Controller

The entity responsible for the processing of your data is:
Szilkatours s. r. o.
Registration Number (IČO): 57028818
Registered Office:Nam. Sv. Imricha 923/21, 943 01 Sturovo, Slovak Republic
Email: sales@louvretickets-eguide.com

2. Information We Collect

We collect information you provide directly to us when you make a booking or contact us. This includes:

• Personal identification information: Full Name, email address, and phone number.
• Booking details: Date of visit, time slot, number of tickets, and participant details required for nominative tickets.
• Payment information: Processed securely by our third-party provider, Stripe. We do not store full credit card details on our servers.
• Technical data: IP address, browser type, device type, and website usage data collected via cookies.

3. Legal Basis and Purpose of Processing

We process your personal data based on the following legal grounds:

• Contractual Performance: To process and deliver your ticket orders and manage your bookings.
• Legitimate Interest: To communicate with you regarding your booking and to improve our services.
• Legal Obligation: To comply with tax, invoicing, and legal requirements.
• Consent: For marketing purposes, such as Google Ads remarketing, based on your explicit choice via our cookie banner.

4. Sharing of Data

We do not sell your personal data. We share data only with trusted third-party service providers necessary to fulfill your order:

• Monument Operators: To issue official nominative access tickets.
• Payment Processors: Stripe for secure payment transactions.
• Data Collection Systems: Jotform for secure management of booking details.
• Analytics Providers: Google Analytics to optimize website performance.
• Advertising Partners: Google Ads for marketing and remarketing.

5. Google Ads, Analytics, and Cookies

We use cookies to analyze traffic and serve relevant ads. You can manage your preferences through our cookie banner or browser settings. To opt-out of Google's use of cookies for advertising, visit the Google Ad Settings.

6. Your Rights

Under GDPR, you have the right to access, rectify, or erase your personal data. You may also object to processing or request data portability. To exercise these rights, please contact us at sales@louvretickets-eguide.com.

7. Data Security

We implement strict technical and organizational measures to protect your data. All transactions and data transfers are encrypted via SSL technology.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.